Refunds & cancellations
How deposits, cancellations, and incomplete engagements are handled for our audit and assurance work.
Eligibility
Fees for financial auditing engagements are generally earned as work progresses. Refunds apply only as described below and in your engagement letter, which prevails if there is a conflict with this page.
Deposits
First-year or rush engagements may require a deposit to reserve fieldwork dates. Unused deposit amounts may be refundable if you cancel in writing before planning work begins, less any non-recoverable costs already incurred (for example, specialist scheduling fees agreed in advance).
Full refund
A full refund of amounts paid is available if we cancel the engagement before substantive planning starts for reasons solely on our side (for example, an unforeseen independence conflict discovered after signing).
Partial refund
If you cancel after planning or fieldwork has started, fees for time already incurred at agreed rates are due. Any deposit surplus above work performed may be returned. Work already started includes risk assessment, PBC review, sampling preparation, and site visits.
Non-refundable items
- Time already billed for fieldwork, meetings, and report drafting
- Travel costs already incurred for inventory observation or site visits
- Third-party confirmation or courier charges already paid
- Completed limited review or control assessment deliverables delivered to you
Rescheduling
You may request to move fieldwork dates once without penalty if you give at least ten business days’ notice and we can reassign the team. Shorter notice may incur a rescheduling fee reflecting committed staff days.
No-shows
If client sites are unavailable on agreed observation or interview dates without timely notice, time reserved may be charged and new dates re-quoted.
Refund process & timing
Email info@aienhancedservices.digital with the engagement reference and reason. Approved refunds are processed within 14 business days to the original payment method where possible.
Contact
9thFl.,246NeihuRd.,Sec.1NeihuDist.Taipei · +886287978355 · info@aienhancedservices.digital